Contents
- Information We Collect
- How We Use Information
- How Information Is Shared
- Payment Information
- Cookies & Tracking
- Data Retention
- Your Rights & Choices
- Data Security
- Children's Privacy
- International Users
- Changes to This Policy
- Contact
1. Information We Collect
We collect the following categories of information:
| Category | Examples |
|---|---|
| Account information | Name, email, password (or Google account identifier if you sign in with Google), account type (Owner or Manager) |
| Owner property information | Property address, type, unit count, occupancy, management history, desired services |
| Manager profile information | Company name, description, years in business, services offered, service areas, self-reported credentials/licenses you upload, pricing information |
| Communications | Messages sent through the platform, proposal requests, reviews you write |
| Payment information | Subscription status; card and billing details are collected and stored directly by Stripe, not by ENIKO (see Section 4) |
| Usage data | Pages visited, features used, device/browser type, IP address, general location derived from IP |
2. How We Use Information
We use the information we collect to:
- Operate the marketplace — matching Owners with Managers, facilitating proposal requests and messaging;
- Process subscription payments for Featured and Advanced Search upgrades;
- Send transactional emails (e.g., new message notifications, payment receipts, overdue-payment notices);
- Maintain platform safety, including reviewing reported profiles, users, and reviews;
- Improve the Service and develop new features;
- Comply with legal obligations.
3. How Information Is Shared
3.1 With other users, as part of how the marketplace works
Your profile information is visible to other users as necessary for the Service to function. Specifically: a Manager's profile (company info, services, self-reported credentials, reviews) is visible to any Owner searching the platform. When an Owner sends a proposal request, the property details in that request are shared with the receiving Manager. Messages are visible to both participants in a conversation.
3.2 With service providers
We share information with third-party vendors who help us operate the Service, including:
- Stripe — payment processing for subscriptions;
- Supabase — database hosting and authentication;
- Resend — transactional email delivery;
- Google — if you use "Continue with Google" to sign in, and for location autocomplete (Google Places).
These providers are only permitted to use your information to provide services to ENIKO, not for their own independent purposes.
3.3 For legal reasons
We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of ENIKO, our users, or the public.
3.4 We do not sell your personal information
ENIKO does not sell personal information to third parties for their own marketing purposes.
4. Payment Information
All subscription payments are processed by Stripe. ENIKO does not receive or store your full credit card number. We receive limited information from Stripe necessary to manage your subscription, such as your subscription status and whether a payment succeeded, failed, or is overdue. Stripe's use of your payment information is governed by Stripe's own privacy policy.
5. Cookies & Tracking
ENIKO uses essential cookies necessary to keep you logged in and to remember your session. If we add analytics tools (e.g., to understand feature usage) in the future, this section will be updated to describe them and, where legally required, a cookie consent banner will be added.
6. Data Retention
We retain account and profile information for as long as your account is active. If you close your account, we will delete or anonymize your personal information within 30 business days, except where we are required to retain it for legal, tax, or dispute-resolution purposes (for example, records of a completed transaction or a review tied to a real engagement).
7. Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate information (most of this you can already do directly in your account settings and property/company profile);
- Request deletion of your information, subject to the retention exceptions above;
- Object to or restrict certain processing.
To exercise these rights, contact us at support@enik0.com. We will respond within the time required by applicable law.
ENIKO is based in New Jersey. Comprehensive state privacy laws that give residents rights like these are currently in effect in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and Florida (Florida's law applies in full only to very large companies). Each law has its own thresholds for which businesses it covers, and the list changes as new laws are passed. We offer the rights above to all users, whichever state you live in. For a current state-by-state list, see this U.S. state privacy law tracker.
8. Data Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls on our database. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
ENIKO is not directed at, and does not knowingly collect personal information from, anyone under 18. If we learn we have collected information from a minor, we will delete it promptly.
10. International Users
ENIKO is currently available only in the United States.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or through the Service before they take effect.
12. Contact
Questions about this Privacy Policy can be sent to support@enik0.com.